Terms and Conditions Kotimaailma Apartments
1. When Terms and Conditions apply
These terms and Conditions apply to accommodation services provided by Kotimaailma Apartments (later Kotimaailma) unless otherwise agreed in writing. In addition to these Terms and Conditions, Housing Regulations in Kotimaailma Apartments and Finnish laws also apply in every contract. Terms and Conditions and Housing Regulations can be found in each of the apartments as well as Kotimaailma´s website.
2. Validity of the Contract
Accommodation Contract can be agreed either in writing or verbally. Reservation made by Client is binding to both parties once Kotimaailma has confirmed the reservation. In order to confirm the reservation, Kotimaailma can request a deposit and a signed contract. The Accommodation Agreement ends officially only when all contractual obligations are fulfilled and all keys are returned to Kotimaailma.
3.Terms of Cancellation
If Kotimaailma cannot provide the Client with the accommodation reserved due to insurmountable and unforseen circumstances, Kotimaailma can cancel the reservation. The Client must be informed about the cancellation as soon as possible and all payments made must be refunded without delay. The cancellation is binding when the Client has been informed either by telephone or in writing (letter by post or email).
If the Client cancels the reservation/agreement, the cancellation fee is determined by the following table. If the Client delays the start of the reservation by more than two weeks, the original reservation is deemed to be cancelled. New reservation is handled as a separate reservation.
Cancellation before the start of the Contract:
Open ended/ indefinite term: price of the notice period
-31 days before: free of charge
30-15 days before: Price of 1 week’s accommodation
14-7 days: Price of 2 week’s accommodation
6-0 days: Price of 3 weeks’ accommodation
Cancellation during the Contract: price of the notice period
Fixed-term contracts cannot be cancelled after the accommodation period has started. The Client is obliged to take care of the payments until the end of the contract. The notice period on open end contracts is agreed case by case. Notice period for open end contracts is 30 days, however not exceeding the remaining accommodation period, unless otherwise agreed. If Kotimaailma’s offer was based on a length of a reservation but the accommodation period ends prematurely (due to Client’s changed needs), Kotimaailma is allowed to revise the weekly price according to the actual accommodation period.
4. Re-locating the Client If exeptionally
Kotimaailma cannot provide the Client with the accommodation reserved for the whole accommodation period or if replacement accommodation is absolutely necessary due to another important reason, Kotimaailma has a right to re-locate the Client to another similar accommodation without any extra costs to the Client.
5. The Client’s Obligations
When the Client arrives to pick up the keys to the accommodation, he/she needs to provide Kotimaailma with all necessary travel information required by law and if requested, prove their identity. Kotimaailma has the right to check the Client’s credit ratings. Insurance Company clients, that do not have a notice period, are required to inform Kotimaailma how their renovations at home are proceeding and expected completion time.
6. Obligations and Housing Regulations in the Place of Accommodation
The Client is allowed to use the accommodation for normal living. The accommodation or part of it cannot be sub-let to third party unless this has already been agreed with Kotimaailma.
a. The Client is obliged to take care of the Apartment and its contents and use the contents and equipment only for the purpose they would normally be used for.
b. All disturbance in the Apartment is strictly forbidden. The Client is not allowed to disturb neighbours with his/her behaviour. Housing regulations and rules and advise published by authorities are to be obliged during the accommodationperiod.
c.Smoking, using intoxicants or engageing in criminal activity is forbidden.
d. Duplicating keysis forbidden If the Client has seriously or repeatedly broken these rules, Kotimaailma considers the contract breached and can ask the Client to leave the accommodation immediately. In these cases the Client cannot demand any refund, compensation or discount from the price agreed in the contract.
7. Access to the Accommodation by Kotimaailma
Kotimaailma’s representatives are entitled to visit the apartment for the purpose of viewings or a general check of condition. Accommodation provider or their representatives are entitled to visit the apartment during the duration of the contract at a time suitable for the Client, agreed between Kotimaailma and the Client (for the purpose of cleaning, maintenance work, installing household equipment). Kotimaailma’s representatives have a right to check the apartment without forewarning if there is a strong suspicion of damage in the accommodation or any illegal activities.
8. The Condition of the Apartment After the Accommodation Period
The Client needs to keep the apartment tidy and take care of washing the dishes and taking the rubbish/garbage out daily. Final cleaning is part of Kotimaailma’s service. The cleaning service normally takes 1,5 hours to do the final cleaning in a one-bedroom apartment, 2 hours in a twobedroom apartment and 3 hours in a three-bedroom apartment. If the Client has left the apartment in such state that it takes longer to clean the apartment, extra cleaning costs may be charged to the Client (minimum fee 60 euros). Smoking is strictly forbidden in the apartment. Kotimaailma is entitled to charge 750 euros or more if the apartment has to be de-odorised due to smoking. If any personal items have been left in the apartment, Kotimaailma has the right to remove these from the apartment, but no obligation to store them. All expenses occurring from removal of clients items from the apartments are charged to the client.
9. Damages Accountability
The Client is obliged to compensate fully any damages or disturbance he/she or any person staying in the apartment with the Clients permission has caused by necligence or carelessness to the accommodation or its contents or other spaces that are being used by the Client. Any contents missing or any unusual cleaning/laundry costs are to be compensated. The Client is also responsible for any damages or disturbance caused by a pet. If the damage or disturbance was caused by the Client’s necligence or was done in purpose or the Client has breached contractual obligations, The Client is obliged to compensate the damage fully to Kotimaailma.
10. Notification of Problems with Accommodation
Kotimaailma must be notified immediately of any complaints or problems relating to the accommodation, so that Kotimaailma has an opportunity to fix the problem. Kotimaailma is not liable to compensate for any complaints that are received after the accommodation contract has finished.
11. Handing the keys to Kotimaailma
”Keys” in the contract also mean keys to car parks, storage units, remote controls, parking cards and other spaces belonging to the apartment. If key/keys are broken or lost during the accommodation period, Kotimaailma has a right to charge The Client 350 euros or more if the costs replacing the keys are higher. If the payment for a lost key/keys isn’t made immediately, Kotimaailma has a right to terminate the contract without any obligation to reimbursement. If the Tenant has received more than one key, Kotimaailma is not obliged to replace the lost key. If all the keys for the apartment are not returned to Kotimaailma by 12 noon on the day of departure, Kotimaailma has a right to charge The Client a fine of 350 euros + 45 euros per every hour and change the locks at The Client’s expense as per terms and conditions. If these procedures should lead to delay of the check-in with the next Client or cancellation of the next reservation, Kotimaailma is entitled to charge all costs and loss of earningsfrom the Client.
12. Other costs
Any water fees and electric fees included in Kotimaailma´s offer are considered to compensate normal consumption. If the Client uses water and/or electricity on a higher rate than normal, all extra costs can be charged from the client.
13. Compensation and Kotimaailma’s Responsibilities
Should there be any delay with the hand-over or the quality of the accommodation has suffered considerably due to mistake made and not rectified by Kotimaailma, the Client is entitled to compensation or in maximum refund of fees already paid. If the client has ordered any extra services, but does not use the services agreed in the contract, Client is not entitled to any refunds.
14. Kotimaailma’s Right to Terminate the Contract
Kotimaailma is entitled to terminate the accommodation contract if it is substantially breached by the Client. The contract is terminated immediately when the Client is notified of the termination or at a later date determined by Kotimaailma. After termination the contract is valid for the purpose of calculating compensation costs. 13. The Client’s Right to Terminate the Contract The Client is entitled to terminate the contract, if Kotimaailma has not rectified the problem or delay with the hand-over in time mutually agreed and the contract has been reached. Practicalities of the termination has to be agreed mutually in writing.
15. Applying Law and Solving Disagreement
Finnish law is applied to all cases of disagreements. All disagreements related to this contract are solved by Kotimaailma’slocal district court.