Terms and conditions 

1. When Terms and conditions apply

These terms and Conditions apply to accommodation services provided by Kotimaailma Apartments (later Kotimaailma) unless otherwise agreed in writing. In addition to these Terms and Conditions, Housing Regulations in Kotimaailma Apartments and Finnish laws also apply in every contract. Terms and Conditions and Housing Regulations can be found in each of the apartments as well as Kotimaailma´s website.

2. Validity of the contract

Accommodation Contract can be agreed either in writing or verbally. Reservation made by Client is binding to both parties once Kotimaailma has confirmed the reservation. In order to confirm the reservation, Kotimaailma can request a deposit and a signed contract. The Accommodation Agreement ends officially only when all contractual obligations are fulfilled and all keys are returned to Kotimaailma.

3.Terms of cancellation

If Kotimaailma cannot hand over the accommodation to the customer due to force majeure, Kotimaailma can unilaterally cancel the reservation. The customer must be notified of the cancellation as soon as possible and all fees collected from the customer must be returned without delay. The cancellation is binding when the customer is notified by phone or in writing (letter, email).

If the customer cancels the contract, the cancellation conditions below will be followed when determining the cancellation compensation paid by the customer to Kotimaailma. If the customer postpones the start date of the reservation by more than two weeks, the original reservation is considered canceled. The new reservation will be processed in its entirety as a separate reservation.

In project accommodation, cancellation conditions are agreed on a case-by-case basis.

Bookings of more than 21 nights:

Cancellation more than 30 days before the start of the contract: No cancellation fee.

Cancellation 15-30 days before the start of the contract: The cancellation fee is an amount equal to the contract price of 1 week.

Cancellation 7-14 days before the start of the contract: The cancellation fee is an amount equal to the contract price for 2 weeks.

Cancellation 0-6 days before the start of the contract: The cancellation fee is an amount equal to the contract price for 3 weeks.

Reservations for a minimum of 7 and a maximum of 21 nights:

If the reservation is canceled or changed no later than 14 days before the arrival date, no cancellation fee will be charged.

If the reservation is canceled or changed no later than 7 days before the arrival date, 50 percent of the total price of the reservation will be charged.

If the reservation is canceled or changed later or the customer does not arrive, the total price of the reservation will be charged.

Bookings of less than 7 nights:

If the reservation is canceled or changed no later than 7 days before the arrival date, no cancellation fee will be charged.

If the reservation is canceled or changed later or the customer does not arrive, the total price of the reservation will be charged

Cancellation during the service: The price of the notice period

The fixed-term contract cannot be canceled after the accommodation has started, but the customer pays the price of the reservation until the end date of the fixed-term contract. The notice period is agreed on per reservation in contracts that are valid for the time being. The notice period for contracts valid until further notice is 30 days, but no more than the remaining accommodation period of the accommodation contract, unless otherwise agreed. If Kotimaailma’s accommodation offer is based on a certain amount of accommodation time, but the accommodation ends for a reason attributable to the customer before the basis is fulfilled, Kotimaailma can revise the weekly price to match the actual accommodation time.

The customer has the right to use the apartment during the notice period.

4. Re-locating the client If exeptionally

Kotimaailma cannot provide the Client with the accommodation reserved for the whole accommodation period or if replacement accommodation is absolutely necessary due to another important reason, Kotimaailma has a right to re-locate the Client to another similar accommodation without any extra costs to the Client.

5. The client’s obligations

When the Client arrives to pick up the keys to the accommodation, he/she needs to provide Kotimaailma with all necessary travel information required by law and if requested, prove their identity. Kotimaailma has the right to check the Client’s credit ratings. Insurance Company clients, that do not have a notice period, are required to inform Kotimaailma how their renovations at home are proceeding and expected completion time.

6. Obligations and housing regulations in the place of accommodation

The Client is allowed to use the accommodation for normal living. The accommodation or part of it cannot be sub-let to third party unless this has already been agreed with Kotimaailma.

a. The Client is obliged to take care of the Apartment and its contents and use the contents and equipment only for the purpose they would normally be used for.

b. All disturbance in the Apartment is strictly forbidden. The Client is not allowed to disturb neighbours with his/her behaviour. Housing regulations and rules and advise published by authorities are to be obliged during the accommodationperiod.

c.Smoking, using intoxicants or engageing in criminal activity is forbidden.

d. Duplicating keysis forbidden If the Client has seriously or repeatedly broken these rules, Kotimaailma considers the contract breached and can ask the Client to leave the accommodation immediately. In these cases the Client cannot demand any refund, compensation or discount from the price agreed in the contract.

7. Access to the accommodation by Kotimaailma

Kotimaailma’s representatives are entitled to visit the apartment for the purpose of viewings or a general check of condition. Accommodation provider or their representatives are entitled to visit the apartment during the duration of the contract at a time suitable for the Client, agreed between Kotimaailma and the Client (for the purpose of cleaning, maintenance work, installing household equipment). Kotimaailma’s representatives have a right to check the apartment without forewarning if there is a strong suspicion of damage in the accommodation or any illegal activities.

8. The condition of the apartment after the accommodation period

The Client needs to keep the apartment tidy and take care of washing the dishes and taking the rubbish/garbage out daily. Final cleaning is part of Kotimaailma’s service. The cleaning service normally takes 1,5 hours to do the final cleaning in a one-bedroom apartment, 2 hours in a twobedroom apartment and 3 hours in a three-bedroom apartment. If the Client has left the apartment in such state that it takes longer to clean the apartment, extra cleaning costs may be charged to the Client (minimum fee 60 euros). Smoking is strictly forbidden in the apartment. Kotimaailma is entitled to charge 750 euros or more if the apartment has to be de-odorised due to smoking. If any personal items have been left in the apartment, Kotimaailma has the right to remove these from the apartment, but no obligation to store them. All expenses occurring from removal of clients items from the apartments are charged to the client.

9. Damages accountability

The Client is obliged to compensate fully any damages or disturbance he/she or any person staying in the apartment with the Clients permission has caused by necligence or carelessness to the accommodation or its contents or other spaces that are being used by the Client. Any contents missing or any unusual cleaning/laundry costs are to be compensated. The Client is also responsible for any damages or disturbance caused by a pet. If the damage or disturbance was caused by the Client’s necligence or was done in purpose or the Client has breached contractual obligations, The Client is obliged to compensate the damage fully to Kotimaailma.

10. Notification of problems with accommodation

Kotimaailma must be notified immediately of any complaints or problems relating to the accommodation, so that Kotimaailma has an opportunity to fix the problem. Kotimaailma is not liable to compensate for any complaints that are received after the accommodation contract has finished.

11. Handing the keys to Kotimaailma

”Keys” in the contract also mean keys to car parks, storage units, remote controls, parking cards and other spaces belonging to the apartment. If key/keys are broken or lost during the accommodation period, Kotimaailma has a right to charge The Client 350 euros or more if the costs replacing the keys are higher. If the payment for a lost key/keys isn’t made immediately, Kotimaailma has a right to terminate the contract without any obligation to reimbursement. If the Tenant has received more than one key, Kotimaailma is not obliged to replace the lost key. If all the keys for the apartment are not returned to Kotimaailma by 12 noon on the day of departure, Kotimaailma has a right to charge The Client a fine of 350 euros + 45 euros per every hour and change the locks at The Client’s expense as per terms and conditions. If these procedures should lead to delay of the check-in with the next Client or cancellation of the next reservation, Kotimaailma is entitled to charge all costs and loss of earningsfrom the Client.

12. Other costs

Any water fees and electric fees included in Kotimaailma´s offer are considered to compensate normal consumption. If the Client uses water and/or electricity on a higher rate than normal, all extra costs can be charged from the client.

13. Revision of the accommodation service fee annually

Kotimaailma has the right to revise accommodation fees for accommodation lasting more than a year when the general cost level increases by a maximum of 10 (ten) percentage points. The revised accommodation fee shall take effect one year after the beginning of the month in which the accommodation begins and annually thereafter one year after the entry into force of the previous revised accommodation fee. For example, if the accommodation period starts on 15 March, the revised accommodation fee will take effect on the following year, 1th March and thereafter annually 1th March Kotimaailma shall notify the customer in writing of the revised accommodation fee and the date of its entry into force before the revised accommodation fee enters into force.

14. Compensation and Kotimaailma’s responsibilities

Should there be any delay with the hand-over or the quality of the accommodation has suffered considerably due to mistake made and not rectified by Kotimaailma, the Client is entitled to compensation or in maximum refund of fees already paid. If the client has ordered any extra services, but does not use the services agreed in the contract, Client is not entitled to any refunds.

15. Kotimaailma’s right to terminate the contract

Kotimaailma is entitled to terminate the accommodation contract if it is substantially breached by the Client. The contract is terminated immediately when the Client is notified of the termination or at a later date determined by Kotimaailma. After termination the contract is valid for the purpose of calculating compensation costs. 13. The Client’s Right to Terminate the Contract The Client is entitled to terminate the contract, if Kotimaailma has not rectified the problem or delay with the hand-over in time mutually agreed and the contract has been reached. Practicalities of the termination has to be agreed mutually in writing.

16. The client’s right to terminate the contract

The Client is entitled to terminate the contract, if Kotimaailma has not rectified the problem or delay with the hand-over in time mutually agreed and the contract has been reached. Practicalities of the termination have to be agreed mutually in writing.

17. Applying law and solving disagreement

Finnish law is applied to all cases of disagreements. All disagreements related to this contract are solved by Kotimaailma’slocal district court.

18. Extra cost price list

If there are furnishing broken after the accomodation or so dirty that they can not be used after, the pricing list below is valid.

• Chair 70€
• Table 100€
• Kitchen table 200€
• TV stand 150€
• Night table 70€
• Bed 200€
• Lamp 70€
• Sofa 600€
• Interior door 300€
• Outdoor 800€
• Washing machine 400€
• Dishwasher 400€
• Coffee machine 70€
• Toaster 70€
• TV 400€
• Internet router 250€

Extra dirty apartment, price of the extra cleaning:

• Studio apartment 200€
• 1 bedroom apartment 260€
• 2 bedroom apartment 285€
• 3 bedroom apartment 315€
• 4 bedroom apartment 335€
• House 350€

VAT 25,5% will be added to prices.

The customer will also be charged for the days of accommodation that the apartment is out of use for reasons due to the customer. In this case, the pricing is the same as the days the apartment was in use by the customer.