Find answers to your accommodation questions

We have compiled answers to the most common questions regarding furnished accommodation, reservations, payment and living comfort below. Our goal is to make your accommodation experience as easy and smooth as possible. 

If you cannot find the answer to your question on this page, do not hesitate to contact the Kotimaailma customer service in your city. We will be happy to help you with all accommodation-related matters, whether it is a short-term stay or a longer-term accommodation solution.