Frequently asked questions
Find answers to your accommodation questions
We have compiled answers to the most common questions regarding furnished accommodation, reservations, payment and living comfort below. Our goal is to make your accommodation experience as easy and smooth as possible.
If you cannot find the answer to your question on this page, do not hesitate to contact the Kotimaailma customer service in your city. We will be happy to help you with all accommodation-related matters, whether it is a short-term stay or a longer-term accommodation solution.
Can the reservation be made per day, or does the accommodation always last for a week?
The contract can be made for exactly the length of time required for housing. The customer is billed for the days the apartment is reserved for them.
Prices and payment
How and when is accommodation paid for?
Payment for accommodation is made in full in advance, for longer reservations the reservation fee is paid in advance. Our payment methods are very flexible and meet the needs of many customers. Invoicing is always agreed separately. See payment methods here.
Prices and payment
Check-in and Check-out times
Check-in time is 4:00 PM and check-out time is 11:00 AM. At Kotimaailma, it is possible to agree on apartment-specific check-in and check-out schedules as an additional service. Please remember to inform us of your needs when booking your accommodation, and we will tailor check-in and check-out to your needs.
Additional services
Are there any restrictions or rules related to the apartment?
We expect residents to treat the apartment with due care and respect, as is customary in rental housing. We also expect residents to comply with local laws and regulations, as well as any housing association or neighborhood rules. We always clearly state any pet restrictions, smoking rules, or other home-related restrictions when booking an apartment.
Terms and conditionsCan I make changes to the furniture or interior design?
If you change the arrangement of the furniture in the apartment, please return the furniture to its proper place when you leave.
Terms and conditions
How are problem situations handled?
Kotimaailma's customer service will help you with any problems you may have.
Terms and conditions
What furniture is included in the rent?
At Kotimaailma, the accommodation price includes everything essential, such as all the furniture in the home and the full equipment of the apartment, from kitchen utensils and appliances to clean linens.
Prices include