Valtteri Viitanen Builds Customer Relationships with a Solution-Oriented and Relaxed Approach

When a friend told Valtteri Viitanen about an open position at Kotimaailma and said it was “made for you”, Valtteri decided to seize the opportunity. The tip turned out to be spot on.

Today, Valtteri works as Account Manager for Kotimaailma Northern Finland. His work consists of meeting new people, building customer relationships and finding solutions to meet the diverse needs of businesses. It is precisely the variety of the role and working with people that keep him motivated.

– The best thing about my work is that no two days are the same. At the same time, I get to develop myself and build long-term customer relationships. It is great to be part of growing together with the company.

Trust Is Built Through Actions

For Valtteri, a successful customer interaction is not built on complicated processes, but on clear fundamentals: listening, responding quickly and making sure that agreed things get done.

He describes himself as approachable and genuinely willing to help. From the customer’s perspective, he believes that good cooperation is above all about making things easy.

– Customers need to be able to rely on things being handled quickly and know exactly who to contact at any time.

Having a clear point of contact, a flexible approach and prompt service are things Valtteri does not want to compromise on. Situations where a solution can be found quickly to meet a customer’s needs are particularly rewarding.

– The feeling of success comes from getting everything done smoothly and making sure everyone is happy with the end result.

Long-Term Cooperation Is a Measure of Success

Although the job involves dealing with situations that require quick action, Valtteri particularly enjoys long-term cooperation. He is motivated by building trust and getting to know the customer’s business genuinely well over time.

He also enjoys negotiations.

– They combine interaction, problem-solving and working towards a clear goal. It is great to find a solution that works for everyone.

His first successful deals are particularly memorable.

– They are certainly moments that anyone working in sales will never forget.

A Calm Professional Who Keeps His Promises

Valtteri’s colleagues describe him as an approachable colleague who is easy to work with and always willing to help when needed.

He identifies customer focus, the ability to respond quickly and reliability as his key strengths. Staying calm under pressure is another of his strengths.

– I don’t put unnecessary pressure on myself. That allows me to think calmly and find solutions even in busy situations.

Recharged by Exercise and New Surroundings

After a day at work, Valtteri often switches from work to exercise. For him, unwinding is a simple but effective combination: a workout, good food and taking his mind off work.

In his free time, travelling is one of his biggest interests. He would ideally spend a perfect day off travelling – whether exploring a city destination or enjoying a beach holiday.

And is there anything surprising that people might not know about him?

– Quite a lot, but we won’t reveal everything just yet, he laughs.

Regardless of the industry, however, one thing would probably always have remained the same.

– I have always enjoyed being around people. I believe I would have ended up in a job where I get to meet people, work together with others and solve problems.

Quick Questions:

Early bird or night owl? Both – depending on the situation.
Black coffee or coffee with milk? With milk.
Teams or a phone call? Phone call.
Meticulous planner or spontaneous doer? “A meticulous spontaneous planner.”
City break or weekend at the cottage? A city break or a beach holiday.
Spotify or radio? Spotify.
Gym workout or a long walk? Gym workout.
Sweet or savoury? Savoury.
First thing you do at the start of the workday? Take the dog for a walk before work.
Best way to spend a day off? Travelling.